Moving Beyond the Ticket: How Agentic AI Is Rewriting the IT Support Playbook

Modern enterprises are undergoing a fundamental shift where the speed of IT support has transitioned from a back-office operational metric into a core business differentiator. Propelled by the rise of agentic AI and automated endpoint solutions like GoTo’s Rescue and Resolve, organizations are moving away from traditional, reactive ticketing models toward proactive, “invisible” support networks […] The post Moving Beyond the Ticket: How Agentic AI Is Rewriting the IT Support Playbook appeared first on CXOToday.com .