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Score: 76🌐 NewsJuly 8, 2026

Gartner Survey Finds Customers Are 3x More Likely to Use Third-Party GenAI Than Company-Provided Chatbots for Customer Service

Gartner Survey Finds Customers Are 3x More Likely to Use Third-Party GenAI Than Company-Provided Chatbots for Customer Service Gartner

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https://www.gartner.com/en/newsroom/press-releases/2026-07-08-gartner-survey-finds-customers-are-three-times-more-likely-to-use-third-party-genai-than-company-provided-chatbots-for-customer-service