AI Isn’t Fixing Retail Banking’s Customer Growth Problem — It’s Exacerbating It

Retail banks are moving fast on AI in 2026. Budgets are growing. Roadmaps are packed. Internal momentum is real. Customer loyalty, however, is not. And the disconnect is becoming harder to ignore. AI adoption is accelerating across retail banking, yet differentiation keeps slipping and relationships continue to thin. This isn’t because AI isn’t powerful enough. […]