72% of Indian BFSI leaders report growing demand for instant resolution; only one-third are redesigning workflows to meet It: Genesys and Dun & Bradstreet research

Genesys released findings from a new study conducted in partnership with Dun & Bradstreet examining the trends in customer experience across India's Banking, Financial Services and Insurance (BFSI) sector. The report reveals a significant gap between the pace of rising customer expectations and the operational readiness of BFSI organisations to meet them. The post 72% of Indian BFSI leaders report growing demand for instant resolution; only one-third are redesigning workflows to meet It: Genesys and Dun & Bradstreet research appeared first on Express Computer .