How IT teams are putting AI agents to work

I’ve spent a lot of time inside enterprise AI deployments, and one thing that has become clear is that IT departments are leading the charge. Of course, enterprises are starting to consolidate licenses for AI platforms within the IT team budget. But inwardly, while other parts of the enterprise are still debating the use case to start with, IT teams are rapidly building agents that run thousands of times a month. According to a new Dataiku survey, 74% of CIOs say their role will be at risk if their company does not deliver measurable business gains from AI within the next two years . This pressure, from my perspective, has encouraged experimentation: IT teams are a hotbed of innovation, iterating on workflows to see what will achieve the fastest time to value and the highest level of operational savings. So, here’s what I’m seeing in the most successful deployments — often workflows that used to require a human at every step but now take mere minutes to run. 24/7 ticket triage The high