From Voicebots to Voice Agents: Why Enterprise Voice AI Is Moving from Conversations to Actions

By Alok Anibha For years, voice technology in customer service has mostly been about automating conversation. Traditional IVR systems walked customers through predefined menus, and early voicebots recognised a limited set of questions and answered with scripted responses. They let enterprises handle higher volumes of interactions but their role largely stopped at the conversation itself. […] The post From Voicebots to Voice Agents: Why Enterprise Voice AI Is Moving from Conversations to Actions appeared first on CXOToday.com .