Building an AI CoE: Why you need one and how to make it work

Artificial intelligence (AI) is no longer the playground of hobbyists and programmers. From automating customer‑service transactions to optimizing supply‑chain decisions, AI is rapidly becoming the central nervous system of today’s enterprises. McKinsey surveys have found that nearly nine in ten organizations are now using AI regularly in at least one business function, compared with 78% the previous year. But adoption rates are far lower when it comes to scaling AI programs throughout the enterprise. Only about one‑third of companies have advanced past the pilot stage. Two‑thirds of organizations use AI technologies in multiple functions and 64% believe AI has had a positive impact on innovation. Just 39% say they’ve seen a significant impact on the bottom line. This research shows that AI has gone mainstream, but its benefits are still concentrated in the hands of a relative few. This reality makes even more compelling the case for establishing a formal center of excellence (CoE). Pe