How Stanford Healthcare prescribes AI to streamline the clinician and patient experience

Before an organization launches any AI initiative, considering how disruptive it can be, it’s essential to prioritize governance, as well as make sure sufficient training and change management strategies are implemented. “I think it’s a combination of having all these things in place, otherwise it creates fear and anxiety,” says Aditya Bhasin, Stanford Healthcare’s VP of software design and development. “Otherwise, how do you overcome these things and get the organization to the place it needs to go?” So with this structure firmly in place, the Bay Area’s Stanford Healthcare, which runs about 300 facilities including two full service hospitals, has rolled out an AI solution that was initially conceived to mitigate overwhelmed clinicians by, for instance, automating draft responses for patients inquiring about billing. The project started with 10 billing reps and saved 17 hours by handling 1,000 messages using 25 smart templates. Now enterprise-wide with 60% utilization, the AI also dra