From Labor Arbitrage to Platform-Led Outcomes: How Agentic AI Is Rewriting the IT Services Playbook

For three decades, the IT and business services industry has run on a familiar formula: scale headcount, drive utilization, price work by time and materials. That model built a $1.6 trillion industry. It will not carry the next one. Agentic AI is changing the economics, the contract, and the control point of the services market. […] The post From Labor Arbitrage to Platform-Led Outcomes: How Agentic AI Is Rewriting the IT Services Playbook appeared first on IDC .