12 AI automation examples (and how teams built them)

I use and write about AI for a living, but even I tend to roll my eyes whenever I see an ad for AI in the wild. They're usually generic and surface-level ("AI can write emails for you!" "A chatbot can summarize books so you don't have to use your human brain to process them!") and don't reflect how AI is best used. To have an impact, AI needs to be integrated with your workflows. With AI automation, you embed AI decisions—like qualifying a lead or triaging a support ticket—directly into the proc