Zoom expands AI workflows from conversation to action

Noting that every conversation moves work forward, and aligning with its goal to connect conversations, enterprise data and workflows so people can move seamlessly from discussion to execution, Zoom has added an agentic search function to its platform and extended its My Notes system to mobile devices. The bigger picture message from the artificial intelligence (AI)-first work and communications platform provider is that it is aiming to close the gap between conversation and execution. That is to say that despite conversations happening everywhere – on mobile devices, across platforms and in-person – Zoom believes the systems of record that have traditionally supported work aren’t keeping up. By bringing the power of My Notes to mobile and making enhancements to its AI Companion platform, Zoom said that whether a discussion happens in a boardroom, over coffee, or on a call, the outcome is the same: clear next steps and work that gets done after every conversation so people can stop los