Wipro, ServiceNow Deepen Alliance to Drive Enterprise Adoption of Agentic AI

Wipro has expanded its partnership with ServiceNow to help enterprises implement agentic artificial intelligence (AI) across key business functions, including information technology (IT), human resources (HR), procurement, and cybersecurity. Under the expanded collaboration, the technology services company will integrate Wipro Intelligence™, its suite of AI-powered platforms and solutions, with the ServiceNow AI Platform. The integration is designed to streamline how work is initiated, managed, and executed across enterprise systems, reducing manual intervention while improving operational visibility and governance. The partnership will support several Wipro Intelligence solutions, including SmartProcure for procurement automation, Telco Autonomous Networks for AI-driven telecom service operations, and Cyber Transform for strengthening cybersecurity workflows and incident response processes. According to the companies, the combined offering will help organizations reduce process bottlenecks, improve turnaround times, and ensure policy-aligned execution with built-in governance and auditability. Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow, said enterprises are increasingly looking beyond AI experimentation toward connected and outcome-driven deployments that deliver measurable business results. Malay Joshi, Chief Executive Officer of Wipro's Americas 1 Strategic Market Unit, said the expanded partnership aims to address challenges enterprises face in scaling AI adoption by combining consulting expertise with industry-focused AI solutions. The companies said customers can expect a unified experience for managing work requests, improved operational visibility, reduced manual handoffs, and faster execution of business processes. The partnership is expected to help enterprises deploy agentic AI at scale while improving employee experiences, operational agility, and business outcomes.