Why most AI driven reorgs are solving the wrong problem

In February 2024, Klarna’s CEO Sebastian Siemiatkowski told the world that the company’s AI assistant had taken on the work of 700 customer service agents. Headcount fell from 5,500 to 3,800. The story became the most cited example of AI replacing humans at scale. Boards across Asia, Europe, and the US used it to justify […] The post Why most AI driven reorgs are solving the wrong problem appeared first on e27 .